What happens if I am sick and cannot make my appointment?

Any time up to 48 hours before your appointment:

Log into your account, move your appointment, or cancel it as you prefer.

If there are fewer than 48 hours before your appointment:

Appointments can’t be moved or cancelled. Contact us as soon as possible.

A charge of 50% (equivalent to your deposit) will apply. If fewer than 24 hours’ notice is provided, 100% of the service charge applies.

Please be aware that communication channels are monitored during business hours only. Any communications sent outside of business hours will be actioned during business hours.


Dear Valued Client,

To ensure the health and well-being of my valued clients, myself,  and the wider community, I remain committed to providing safe and accessible beauty therapy while preventing the spread of COVID-19 within the Canberra community.

COVID-19 precautions are still in place and I kindly ask that you adhere to all additional health measures whilst in the studio. If you develop symptoms or test positive for COVID-19, please call to postpone your appointment, and self-isolate until you recover.

I thank you for your cooperation and I look forward to your visit.

Kind regards,

Natalie McBurney