What happens if I am sick and cannot make my appointment?

Any time up to 48 hours before your appointment:

Log into your account, move your appointment, or cancel it as you prefer.

If there are fewer than 48 hours before your appointment:

Appointments can’t be moved or cancelled. Contact us as soon as possible.

A charge of 50% (equivalent to your deposit) will apply. If fewer than 24 hours’ notice is provided, 100% of the service charge applies.

Please be aware that communication channels are monitored during business hours only. Any communications sent outside of business hours will be actioned during business hours.


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