Salon Etiquette & Policies

Salon Etiquette

Health and safety are very important to us. For this reason, please come alone to your appointment. If you are experiencing a fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been to a COVID-19 impacted area or have been in close contact with a person infected with COVID-19, we ask that you please reschedule your appointment for 14 days past the date of contact. Please note, we are requesting that clients wear face coverings on arrival for reservations. If you do not have a mask, one will be provided for you.

Arrival

Please arrive 5 minutes before your scheduled appointment time.

If you are late for your appointment, that time will be lost and your treatment will not be completed to the usual standard of Slow Beauty Eco Salon.  If you are more than 10 minutes late for your appointment, we may not be able to accommodate you. In this case, the reservation fee will be forfeited. We will do our very best to schedule your service for another time that is convenient for you.

Courtesy Reminders

You will receive an email and SMS reminder two days prior to your reservation. Please confirm with us at least one day before your appointment to ensure your time is held. Reservations which remain unconfirmed will be cancelled, the reservation fee will be forfeited and the time will be released to our Waiting List. 

Gift Cards

If you received a card for treatment but you’d rather have something else, you can purchase any product to the value of the gift card. Gift Cards do not expire unless stated on the voucher eg. promotional gift cards have an expiry if they were free with a purchase or gifted in support of a local charity. Gift cards are not refundable and cannot be exchanged for cash in part or full. Gift cards are redeemable at the monetary value at the time of purchase and should only be purchased directly from Slow Beauty Eco Salon. Cards purchased through other suppliers will not be honoured. Gift cards are non-transferable and not redeemable to purchase other gift cards. 

Guarantee

Your satisfaction is our highest priority. We are committed to providing our clients with professional service using the finest products available and include thorough post-care advice and education on how to maintain the results of your treatment at home.  How you take care of your skin is important and how you care for your skin in the time between treatments will determine the outcome of your in-salon treatments. We cannot guarantee results if you choose not to follow the recommended pre and post-treatment advice or use unsuitable skincare products. If for whatever reason you are unhappy with the results of your treatment, please let us know during your treatment, or within 24 hours after your service has been performed and we will rectify at no extra charge at a time suitable for us both as close to the original appointment as possible.

Health History

For your comfort and safety, please notify us if you have any allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

Illness or suspected illness

If you are unwell, we ask that you please call as soon as you are able to reschedule your appointment. If it is outside of the 24-hour cancellation window, please reschedule your reservation online. If you are unable to provide adequate notice, regrettably your reservation fee will be forfeited. If you attend an appointment while you are unwell, you will be refused service and you will be liable for 100% of your scheduled reservation fee.

Informed Consent

Before your reservation, we will email you a consultation form. For insurance and health department compliance, we can’t treat you until you have completed it.

Minimum Age

Children are not permitted in the salon unless they have an appointment and are accompanied by an adult. Written consent is required from a parent or legal guardian for services on any child under 18 years of age.

Mobile Phones

We ask that you turn off your phone upon arrival. We strive to provide guests with a tranquil and private escape from the outside world.  Please help us by turning off mobile phones upon entering Slow Beauty Eco Salon.

Parking

Please feel free to park in the driveway if it is free. Parking is also available on the street. Please do not park opposite any other parked vehicles, as this compromises access for residents and emergency vehicles.

Payment

Osko with PayID (connect@slowbeauty.com.au), Apple Pay, Google Pay, EFTPOS (provided the card has a chip), VISA, MasterCard and American Express are accepted for payment. Card transactions are subject to a 2% surcharge. If you hold a Gift Card please quote your Gift Card number when scheduling your appointment.

Prepaid Series

Package validity periods are advised in each description and will automatically expire after the advised number of days. Packages are non-refundable and non-transferrable.

When you prepay a series of treatments, they’re to be performed in a certain time frame, specific to each series and stated at the time of sale.  This ensures you get the results promised.

If you need to cancel a treatment that was part of a prepaid series, the same rules apply as any other treatment: 24 hours notice, or you lose your reservation fee.  As there is no fee paid in this case, one reservation from your series is forfeited.

Series’ carry a heavy discount, so they’re not refundable and not able to be swapped out for other treatments.  If you want to have something different on the day, that’s usually fine, but you will need to pay for it separately. 

Refunds

Slow Beauty Eco Salon does not offer refunds for change of mind, so please choose carefully.  Where a refund or replacement is required under the Australian Consumer Law, we will work with you to ensure you are provided with the necessary reasonable remedy specific to your circumstances. Slow Beauty Eco Salon’s goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value.  

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

You are not entitled to a refund for change of mind or change of purpose for which you bought the product or service, including for pre-pays, where there is no product or service failure. You are also not entitled to a refund where you found the product or service cheaper somewhere else, decided you did not like the purchase or had no use for it.  

Rescheduling

Reservations may be rescheduled online at your convenience up to 24 hours prior to the reservation time. The continual rescheduling of reservations negatively impacts availability for other clients and the profitability of the business. If an appointment has been rescheduled a maximum two times, it will be cancelled, the reservation fee will be held in credit on file and future appointments must be made on the day-of by calling the salon. 

Reservations

A 50% non-refundable reservation fee and a credit card held on file secures your reservation. It is applied against your reservation and is transferable to another time (less any charges) as long as 24 hours notice is provided for any changes or cancellations.
Less notice for any reason forfeits the reservation fee.

For cancellations, provided more than 24 hours’ notice is provided, we will return your booking fee in full, less any amounts paid for product which you have purchased for home use (which you may collect by scheduling a Product Pick-Up), and transaction fees as an instore credit. 

Where your method of payment was by way of a gift voucher or instore credit, and a cancellation cost applies as noted above, the value of the cancellation cost will be deducted from your gift voucher or instore credit. 

If you don’t attend your appointment, you will be liable for 100% of the service fee. This fee must be paid prior to you receiving another appointment. You will also be required to prepay all future appointments. If you do not attend your appointment on two occasions within a twelve-month period, you will no longer be accepted as a client of Slow Beauty Eco Salon.

In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services. 

To avoid disappointment and secure your preferred appointment time, we ask you to schedule your appointments in advance. We will always be accommodating to your busy schedule and preferred time, however, in instances where we may not be able to immediately accommodate your request, we have a ‘Waiting List’ which is referred to daily when instances of cancellations or availabilities occur.

Repeat Late Cancellation

If you cancel with less than 24 hours notice, more than twice in a year, future reservations will require full prepayment.

Right to Refuse Service

Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service or service technician.

Shipping

Shipping within Australia is free for orders over $200. Orders under $200 incur a $10 flat-rate shipping fee. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. 

Student and Senior Discount

Students and Seniors will receive 10% off services on presentation of a current Student or Seniors Card, valid only on Tuesdays.

What to wear

A salon appointment is about your enjoyment. Wear something you are comfortable in. For spray tans loose, dark clothing is recommended, with slip-on shoes and ideally no bra. If you are planning on wearing your underwear during your service, be sure to wear a g-string, otherwise, a re-usable g-string and bandeau bra will be provided for you. Feel free to wear it home and wash it, and wear it again for your next tan.