Eco Beauty Salon Policies

Guarantee

I guarantee my service and provide a thorough consultation prior to any service. I am highly trained and committed to excellence. I provide my clients with professional service using the finest products available and provide thorough post-care advice and education on how to maintain the results of your treatment at home.  How you take care of your skin is important. Great results are 30% in-salon treatments and 70% how you care for your skin in the time between treatments. I cannot guarantee lasting results if you choose not to follow my pre and post-treatment advice (provided after your treatment) or use unsuitable skin care products. If for whatever reason you are unhappy with the results of your treatment, I will rectify at no extra charge within one week of the original service.

Reservations

To avoid disappointment and secure your preferred appointment time, we ask you schedule your appointments in advance. We will always be accommodating to your busy schedule and preference time, however, in some instances where we may not be able to immediately accommodate your request, we have ‘Waiting List’ which is referred to daily when instances of cancellations or availabilities occur.

Appointment Confirmations

To ensure you never forget an appointment, a text message and an email will be sent to you requesting confirmation 2 days prior to the date of your appointment. A simple YES is all that is required to confirm your appointment. If an appointment remains unconfirmed by close of business the day before your appointment it will be cancelled and the deposit will be lost.

If you hold a Gift Certificate please quote your Gift Certificate number at the time of making your appointment.

To schedule your reservation, please call Slow Beauty on + 61 2 6156 4746. You may also book your reservation online. Cash, PayID/ Osko, EFTPOS (provided the card has a chip), VISA, MasterCard and American Express, are accepted for payment. Card transactions are subject to a 2% surcharge.

Arrival

Please arrive 5 minutes prior to your scheduled reservation. This allows time for consultation and gives you the most value from your treatment time. To keep the serenity of the salon, I ask that you turn off your mobile phone upon arrival. Please present all gift certificates and promotional coupons at check-in. Regretably, if you are late for an appointment I may have to shorten your treatment time to be on schedule for the next guest.

Cancellation Policy

My time is valuable, and so is yours. If you’re late for your appointment, you will lose that time. If you don’t show, you’ll still be charged in full. In turn, I promise to honour our appointments and be on time as well. Appointments require a 50% deposit to secure the appointment.

Changes or cancellations to the reservation can be made online up to 24 hours prior to your reservation time. Less than 24 hours notice will result in a charge of 50% of the scheduled service cost. Extended appointments (more than 3 hours) require a minimum of 48 hours notice of cancellation or reschedule.

Clients who “No Show” to an appointment will no longer have access to online booking and will be required to pay 100% of the scheduled service cost prior to being given another appointment. Clients who “No Show” more than once in a twelve month period will be required to prepay future appointments.

Package Policy

We require 24 hours notice of any change or cancellation. Failure to do so will regrettably result in the forfeit of the 100% of your total booking amount. If you are using a prepaid session pass, this session will be deducted from your package. Package validity periods are advised in each description and will automatically expire after the advised number of days. Packages are non-refundable and non-transferrable.

Purchase Policy

You can exchange unopened products within 14 days of purchase if you have a receipt. Opened products will not be exchanged.

Privacy Policy

Slow Beauty Eco Salon diligently monitors the privacy and confidentiality of personal information and ensures compliance to all relevant legislative and moral requirements by instilling discipline in all aspects of the business.

Slow Beauty Eco Salon’s objective is to protect and maintain the privacy and security of all personal information gathered in accordance with the Privacy Act 1988. The Privacy Act contains a set of standards for handling personal information for clients, known as the National Privacy Principles (NPP’s). Personal information collected by Slow Beauty Eco Salon generally comprises of name, occupation, contact details, and birthdate.

The National Privacy Principles require Slow Beauty Eco Salon not to store personal information longer than necessary. I am committed to the privacy and protection of your information, should you require any further information, please contact me.

Gift Certificates

Gift certificates are not refundable. Gift certificates are redeemable at the monetary value of the service at the time of purchase and should only be purchased directly from Slow Beauty Eco Salon. Certificates purchased through other suppliers will not be honoured.

Referral Programme

Share the love and introduce those you care about to Slow Beauty Eco Salon, with every referral earning you 1000 Loyalty Reward Points.

Student and Seniors Discount

Students and Seniors will receive 10% off services on presentation of a current Student or Seniors Card, valid only on Tuesdays.

Loyalty Rewards Programme

Loyal customers of Slow Beauty Eco Salon accrue points for every dollar spent, which can be redeemed at 1000 points for a $10 Loyalty Rewards Discount. Loyalty Rewards Points are valid for 12 months and are not transferable. Alexandria Professional VIP Rewards Members, Sassy Girl Members, Alexandria Professional Permanent Reduction Programme do not qualify for Loyalty Rewards Points.

Alexandria Professional VIP Rewards Programme

Alexandria Professional VIP Rewards

Clients who are following the Full Circle of Skin Conditioning will be invited on to the Alexandria Professional VIP Rewards programme. Clients will receive a loyalty card and will receive their tenth treatment free.

Alexandria Professional Permanent Reduction Programme

Clients who purchase a Permanent Reduction Programme will be required to pay upfront for ten treatments and will receive their sixth and twelfth treatments for free. Clients are required to bring their Permanent Reduction Card to every appointment.