Archives: FAQs
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What happens if I cancel or reschedule several appointments?
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Deposits are transferable once. If an appointment is rescheduled a second time, another deposit must be paid. It’s best to only book an appointment when you are absolutely positive that you will be available.
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What happens if I am sick and cannot make my appointment?
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Any time up to 48 hours before your appointment: Log into your account, move your appointment, or cancel it as you prefer. If there are fewer than 48 hours before your appointment: Appointments can’t be moved or cancelled. Contact us as soon as possible. A charge of 50% (equivalent to your deposit) will apply. If…
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Do you do Virtual Expert Skin Consultations for people outside of Canberra?
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Yes, Virtual Expert Skin Consultations are available for anyone in Australia.